The Evolving Role of the Medical Secretary in Modern Healthcare Systems: A Literature Review
DOI:
https://doi.org/10.48047/v74qy146Abstract
The role of the medical secretary has undergone significant transformation in response to the rapid evolution of healthcare systems, particularly with the integration of digital technologies and a shift toward patient-centered care. This literature review explores the historical context and traditional functions of medical secretaries, while analyzing their expanding responsibilities in contemporary healthcare settings. Drawing upon recent studies from various health administration and management journals, the review identifies key trends such as increased involvement in electronic health record management, patient communication, interdepartmental coordination, and compliance with data privacy regulations. Additionally, the review addresses the challenges medical secretaries face, including higher workloads, insufficient training, and limited professional recognition. The findings underscore the importance of equipping medical secretaries with updated skills and support mechanisms to maximize their impact on healthcare efficiency and patient satisfaction. This review concludes by recommending policy interventions and training frameworks to better integrate and elevate the role of medical secretaries in modern healthcare systems.
Keywords: Medical secretary, healthcare administration, electronic health records, healthcare support roles, patient communication, administrative efficiency, professional development, healthcare transformation
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