The Influence of Socio-Technical Factors on the Use of Government Applications by the Public
DOI:
https://doi.org/10.48047/0s1z4r44Keywords:
Socio-Technical Factors, Government Applications, User Adoption, Digital Government, Public Engagement.Abstract
This study investigates the socio-technical aspects that affect how the public uses government applications. For effective and transparent governance, digital government services must be adopted. Key components including digital literacy, accessibility, user-centered design, and public trust in government are the subject of this study.
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References
T. Christensen and P. Lægreid, “ICT Use in Central Government: Scope, Predictors and Effects on Coordination Quality,” International Journal of Public Administration, vol. 45, no. 3, 2022, doi: 10.1080/01900692.2020.1851256.
B. Acharya, J. Lee, and H. Bin Moon, “Preference heterogeneity of local government for implementing ICT infrastructure and services through public-private partnership mechanism,” Socioecon Plann Sci, vol. 79, 2022, doi: 10.1016/j.seps.2021.101103.
M. Dzang Alhassan, I. Osman Adam, and A. Musah, “E-government development at the global level: An analysis of the effects of ICT access and ICT skills,” Inter- national Journal of Technology Diffusion (IJTD), vol. 12, no. 2, 2021.
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