AGILE GOVERNANCE AS AN INNOVATIVE APPROACH TO PUBLIC SERVICES IN THE INVESTMENT AND ONE-STOP INTEGRATED SERVICES OFFICES OF SULAWESI PROVINCES
DOI:
https://doi.org/10.48047/v03axm32Keywords:
Agile Governance, inclusive public services, DPMPTSP, institutional governance, regional development, Sulawesi.Abstract
This study examines Agile Governance as an innovative approach to improving the quality of inclusive public services and fostering a conducive investment climate in Sulawesi. Despite the region’s abundant natural resources, the effectiveness of local government institutions, particularly the Investment and One-Stop Integrated Services Offices (DPMPTSP), is crucial in ensuring equitable access, fairness, and responsiveness in public service delivery. Weaknesses in institutional governance may hinder service inclusivity, reduce public trust, and limit investment opportunities essential for regional growth. Employing a mixed-methods approach with a sequential explanatory design, the study provides comprehensive and objective findings. The results indicate that implementing Agile Governance within DPMPTSP enhances institutional capacity to deliver inclusive public services by strengthening transparency, participation, accountability, and responsiveness. This approach increases accessibility for marginalized groups, improves service efficiency, and enhances public satisfaction, while also supporting regional competitiveness through sustainable investment realization. Beyond managerial reform, Agile Governance introduces cultural and structural transformation within public service institutions, emphasizing adaptability, collaboration, and continuous improvement. The study develops a conceptual model of Agile Governance tailored to the socio-economic and institutional dynamics of Sulawesi, highlighting its relevance in addressing diverse community needs and rapidly evolving challenges. The findings provide both theoretical and practical contributions for strengthening inclusive governance, improving institutional performance, and aligning local service delivery with broader national and regional development agendas.
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Copyright (c) 2024 Nana Puji Lestari, Ayu Amalia, Hasniati, Muhammad Rusdi, Nurdin Nara (Author)
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