TELEPHONIC COMMUNICATION: A CASE STUDY ON SCENARIO-BASED TRAINING
DOI:
https://doi.org/10.48047/5y8kgk05Keywords:
Telephonic Communication, Scenario-Based Training, Effective Communication Skills, Simulation Training Techniques and Communication BarriersAbstract
Effective communication is vital to nursing, especially in healthcare settings where telephonic
interaction frequently functions as an essential instrument for emergency consultations, patient updates,
and inter-professional exchanges. This case study examines a scenario-based training method designed
to improve telephonic communication skills in final-year Bachelor of Science in Nursing (BSc Nursing)
students. The training simulation replicated authentic healthcare scenarios, encompassing emergency
reporting, patient transfer coordination, and interactions with professionals, inside a controlled,
immersive setting. Fifty students engaged in practice, organized into five groups to simulate ten unique
communication scenarios, with roles designated for callers, receivers, and observers.
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